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Gartner also predicts that a fourth of all new business software will be delivered by software as a service by 2011. Synder said buyers need to realize that the pendulum is beginning to swing in their favor, with an increasing number of alternatives in the software market. "We would advise IT organizations to use BPO (business process outsourcing) and open-source alternatives to improve their negotiating power with software suppliers, as well as employing the emergence of third-party vendors as a means to reduce higher maintenance fees on older versions of software," he said. "(Pricing) out the possibility of using offshore skills to build application functionality as Web services will also help negotiations with vendors."